Rent2Go Privacy

Privacy Policy

This policy explains how Rent2Go handles personal data for vehicle hire, customer accounts, online payments, handover records, support requests, and app/website use.

9 privacy and data sections

Plain-English Summary

Rent2Go uses customer and vehicle-rental information to provide bookings, manage payments, complete handovers, support customers, meet legal duties, and protect the business and customers from misuse. We do not sell customer personal data.

What We Collect

Account and contact details such as name, email address, telephone number, and login identifiers.
Booking information including selected vehicle, pickup and return dates, location, payment choice, add-ons, and rental history.
Driver verification and handover records, including identity-check status, signed documents, inspection notes, and evidence media captured during rental operations.
Support information including message threads, callback requests, roadside assistance requests, and service notes.
Technical data such as device type, app/browser information, IP address, security logs, and cookie or analytics signals where enabled.

How We Use Information

To create and manage bookings, quotes, payments, deposits, extensions, cancellations, and customer account access.
To complete vehicle handover and return checks, maintain rental records, prevent fraud, and resolve disputes or insurance matters.
To provide customer support, roadside assistance, notifications, booking updates, and operational communication.
To meet legal, tax, accounting, insurance, road-traffic, and regulatory obligations.
To improve Rent2Go services, fleet planning, website performance, app reliability, and local branch operations.

Payments and Financial Data

Rent2Go may offer online payment and pay-on-pickup options. Card payments are processed by payment providers and banks rather than storing full card numbers on Rent2Go systems.
With your explicit authorisation, Stripe may retain a reusable payment credential for rental balances and disclosed post-rental charges. Rent2Go stores only Stripe identifiers and masked metadata such as card brand, last four digits, and expiry date; Rent2Go does not store the full card number or security code.
Post-rental transactions may include the underlying ticket, toll, unpaid fuel, damage, cleaning, late-return, or missing-item cost plus the disclosed £35 administration fee and £7 VAT. Each attempt and its outcome are retained for accounting, support, disputes, and audit.
We keep payment status, invoice totals, deposit records, refund records, and transaction references needed for booking management and accounting.
Where payment providers process data, their own privacy terms may also apply to their processing activities.

Sharing and Processors

We share information only where needed to operate the rental service, process payments, provide hosting and communications, support customers, insure or recover vehicles, or comply with law.
Operational partners may include payment processors, email/SMS providers, hosting providers, analytics/security tooling, insurers, roadside support, professional advisers, and public authorities where legally required.
We do not sell customer personal data.

AI-Assisted Help

When the Rent2Go assistant is enabled, approved AI service providers such as OpenAI may process the recent assistant conversation, your account role, the current Rent2Go page, and limited results returned by permission-controlled Rent2Go tools so the assistant can answer or guide you.
Assistant conversations, proposed actions, approvals, and outcomes may be retained for service continuity, security, support, quality review, and audit. Access remains linked to your signed-in account or anonymous browser session.
The assistant does not have direct access to Rent2Go database credentials or payment providers. It cannot approve KYC, insurance, DVLA checks, signatures, payments, refunds, pricing changes, deletion, or legal decisions.
Do not enter passwords, API keys, full card details, security codes, complete driving-licence numbers, or identity-document images into assistant chat. Use the dedicated secure upload and payment screens instead.
Any enabled task that changes platform data is shown for explicit approval before execution. You may instead use the normal website, app, portal, or staff-assisted process.

Retention

Booking, invoice, handover, and support records are retained for as long as needed for contract performance, legal obligations, insurance, accounting, dispute management, and fraud prevention.
Where records are no longer needed, they are deleted, anonymised, or archived according to operational and legal requirements.

Your Rights

You may request access, correction, deletion, restriction, objection, portability, or review of automated decisions where these rights apply under UK data-protection law.
Some records may need to be retained despite a deletion request where legal, accounting, insurance, security, or dispute obligations require it.
To raise a privacy request, contact Rent2Go using the contact page and include enough information for us to identify your account or booking.

Security

Rent2Go uses account controls, access restrictions, transport encryption, operational logging, and staff permission controls to protect booking and customer information.
No online system can be guaranteed completely secure, so customers should keep account credentials private and report suspicious account activity promptly.

Contact

For privacy questions or data-rights requests, contact Rent2Go through the website contact page or email info@rentogo.co.uk.
This policy may be updated as Rent2Go services, app functionality, legal requirements, or supplier arrangements change.